First of all , we will use the whatsapp, text message, phone calls to contact with customer,if they have any problems.
If some parts of the machine demaged. We provide one year free after service for the customers. If anything demaged , we will send the small replacement, such as electrical, bearing , assemblies,motors etc in 3 days. We will send the big replacement , such as gearbox , Inverter, Wheels etc in 10days.
We will use FedEx, DHL, TNT, UPS to express the replacement to customers.
If there have any big issues , we will send enginners to customer’s factory to help customer deal with the problem.